Frequently asked questions to help you buy a voucher, a gift box or an item - DOMAINE DE LA TORTINIÈRE
Are gift boxes sent immediately after purchase?
Yes, the DOMAINE DE LA TORTINIÈRE gift boxes are sent immediately by email after purchase, allowing for quick and flexible use according to your wishes, at our establishment DOMAINE DE LA TORTINIÈRE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for one year and can be used freely according to your wishes at Domaine de la Tortinière.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Domaine de la Tortinière.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at Domaine de la Tortinière.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent by email, for flexible use according to everyone's preferences at Domaine de la Tortinière.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at Domaine de la Tortinière, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your box as you wish. The boxes are valid for one year and can be freely used for gourmet experiences, wellness, or stays at the château-hotel DOMAINE DE LA TORTINIÈRE.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by DOMAINE DE LA TORTINIÈRE, ranging from 150 € for a free-use gift certificate, to 409 € for an exceptional night at the castle. These predetermined amounts allow you to offer an experience tailored to your budget and the wishes of your loved ones, at our establishment DOMAINE DE LA TORTINIÈRE.
How can I log in to my account?
To access your account on our website, use the email address and password you chose when you signed up. If you have forgotten your password, click on the 'Forgot Password' option to reset it, at our establishment DOMAINE DE LA TORTINIÈRE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then choose and customize a new gift box according to your wishes at Domaine de la Tortinière.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and sent by email, for flexible use according to everyone's wishes at Domaine de la Tortinière.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option in our official store DOMAINE DE LA TORTINIÈRE.
How do I purchase or give a gift box?
To offer a gift box from Domaine de la Tortinière, select your box, add it to your cart and customize it with a message. You will immediately receive a digital box to offer, valid for one year and redeemable at the discretion of the recipient at Domaine de la Tortinière.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our DOMAINE DE LA TORTINIÈRE gift boxes are designed to offer the recipient a choice experience. They can freely select from our gourmet offers, our stays at the castle, or our gift vouchers to use as they wish.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The boxes are valid for one year and can be used flexibly according to your wishes at Domaine de la Tortinière.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at Domaine de la Tortinière.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box at Domaine de la Tortinière.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access all the necessary information at Domaine de la Tortinière.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. The opening hours are indicated on the contact page of Domaine de la Tortinière.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Domaine de la Tortinière is here to ensure your experience is unforgettable.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer your questions about using your gift box at Domaine de la Tortinière. You will find information about validity, booking, and the experiences offered, to fully enjoy your stay at our establishment DOMAINE DE LA TORTINIÈRE.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Domaine de la Tortinière. You can enjoy various gourmet and relaxing experiences depending on the options chosen.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can book their dates with the establishment and enjoy the same services as other customers, according to the conditions of the chosen offer at Domaine de la Tortinière.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at Domaine de la Tortinière.
Is parking included in my gift box?
Parking is not included in the DOMAINE DE LA TORTINIÈRE gift boxes. You will be able to fully enjoy your stay at this 4-star château-hotel in the Loire Valley, in Touraine.
Is breakfast included in my gift box?
Breakfast is included in some gift boxes, such as the Escapade Prestige or the Nuit d'Exception, where you can enjoy a homemade breakfast at Domaine de la Tortinière.
Is special attention given to the recipient of a gift box?
At Domaine de la Tortinière, the recipient of a gift box can freely enjoy the gourmet pleasures, well-being, and art of living at the Domaine according to their wishes, with a wide choice of experiences to offer or to treat oneself, valid for 1 year. The boxes allow flexible use to book dates at the establishment Domaine de la Tortinière.
Is a welcome drink included in my gift box?
The 'An Exceptional Night at the Château' gift box includes a glass of Vouvray upon your arrival at Domaine de la Tortinière.
Should we bring towels to the Spa?
Towels are provided by the establishment DOMAINE DE LA TORTINIÈRE during your stay.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are valid for one year and offer great flexibility in use, for an unforgettable experience at Domaine de la Tortinière.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The gift boxes are valid for one year and can be used freely according to their preferences at Domaine de la Tortinière.
Do you offer preferential rates for bulk purchases?
Degressive rates are offered for large quantity purchases, with a customized quote based on the volume ordered at DOMAINE DE LA TORTINIÈRE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for gift boxes to give at DOMAINE DE LA TORTINIÈRE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number along with the new details. The update is possible according to the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on the official website of Domaine de la Tortinière.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our official website or directly on the page of the chosen box. Our boxes are valid for one year and can be used freely according to your wishes in our establishment DOMAINE DE LA TORTINIÈRE.
Is there a dress code for the gift box?
DOMAINE DE LA TORTINIÈRE does not enforce a strict dress code, but appropriate attire is recommended for the Aurore restaurant and common areas. You can fully enjoy your experience in an elegant and peaceful setting at DOMAINE DE LA TORTINIÈRE.
From what age can I get a treatment?
The minimum age to receive a treatment at Domaine de la Tortinière is generally 16 years old, but it is advisable to check the specific conditions at the time of booking to ensure eligibility. Enjoy the gourmet pleasures and well-being in this elegant and peaceful setting at Domaine de la Tortinière.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary at the establishment DOMAINE DE LA TORTINIÈRE.
How can one access the hotel from the airport?
To access Domaine de la Tortinière from the airport, you can take a taxi or a car rental service. The château-hotel is located at the gates of Tours, about 1 hour by TGV from Paris, which makes travel from the capital easy. Domaine de la Tortinière welcomes you in an exceptional natural setting in the Loire Valley.
Is the establishment accessible to people with reduced mobility?
DOMAINE DE LA TORTINIÈRE, located in the Loire Valley, is a 4-star castle hotel that welcomes its visitors in an exceptional natural setting. To find out about specific facilities for people with reduced mobility, it is recommended to check the access conditions directly on the official website of DOMAINE DE LA TORTINIÈRE.
Are pets allowed in the establishment?
DOMAINE DE LA TORTINIÈRE accepts pets, subject to specific conditions. To fully enjoy your stay, it is advisable to check the terms directly with the establishment DOMAINE DE LA TORTINIÈRE.
Where can I find the menus?
The menus for the Aurore restaurant are available directly on the DOMAINE DE LA TORTINIÈRE website. You can view them to discover the delicious offerings from the establishment DOMAINE DE LA TORTINIÈRE.
What are the hours of operation?
The hours at Domaine de la Tortinière vary depending on the services and the day. You can enjoy your gift box for a Sunday brunch or a stay at the castle, with services tailored to each moment of the day at our establishment, DOMAINE DE LA TORTINIÈRE.
Is there parking available near the establishment?
DOMAINE DE LA TORTINIÈRE has a private parking lot for guests of the establishment DOMAINE DE LA TORTINIÈRE.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Domaine de la Tortinière can be sent immediately by email or by mail with a delivery time of 8 days. You can choose the delivery method that suits you best when placing your order.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. Please allow 8 days for the receipt of your DOMAINE DE LA TORTINIÈRE gift box.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for experiences to be enjoyed at Domaine de la Tortinière. These boxes are valid for stays, meals, or relaxation moments in our establishment DOMAINE DE LA TORTINIÈRE.
Is the gift box available in physical format?
The gift box from Domaine de la Tortinière is available in physical format. You can also choose to send it by email for immediate use. The box is valid for one year and can be used freely according to the wishes of its beneficiary within our establishment Domaine de la Tortinière.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and neat packaging, ready to give. You can choose and customize your box according to your wishes, with immediate email delivery for flexible use at Domaine de la Tortinière.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant delivery to the recipient. The gift boxes from DOMAINE DE LA TORTINIÈRE are valid for one year and offer flexible use according to everyone's preferences, at our establishment DOMAINE DE LA TORTINIÈRE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order at Domaine de la Tortinière. The box is sent immediately by email, allowing flexible use according to the recipient's preferences.
Do you deliver gift boxes internationally?
The gift boxes from Domaine de la Tortinière can be delivered internationally, with varying shipping costs and delivery times depending on the destination. The boxes are valid for one year and can be used freely according to everyone's preferences, at our establishment Domaine de la Tortinière.
What are the delivery times for gift boxes by mail?
For postal delivery of your gift box, expect a delay of 8 days at Domaine de la Tortinière.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately by email, and you can choose and customize your box with all your wishes for Domaine de la Tortinière.
Is express delivery available?
For express delivery, you can choose immediate email dispatch when placing your order. All our gift boxes are also valid for one year, offering total flexibility for use at DOMAINE DE LA TORTINIÈRE.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes from Domaine de la Tortinière are valid for one year and can be used freely according to everyone's wishes, with immediate delivery by email. Enjoy this unforgettable experience at our establishment, Domaine de la Tortinière.
Can I receive my gift box by email or mail?
You can receive your DOMAINE DE LA TORTINIÈRE gift box by email immediately after your purchase, or by mail with a delivery time of 8 days.
What is the delivery time for my gift voucher if I choose postal delivery?
For postal delivery of your gift voucher, please allow 8 days. All our gift boxes are valid for 1 year and are sent to you quickly by email for flexible use according to your wishes, at our establishment DOMAINE DE LA TORTINIÈRE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Domaine de la Tortinière. You will thus be able to enjoy our establishment according to your availability and desires.
Can my gift box be extended if not used?
Your gift box is valid for one year from its date of purchase. If you are unable to use it within this time frame, you can request an extension from our establishment DOMAINE DE LA TORTINIÈRE.
Can my gift box be exchanged for another service?
Your gift box can be freely used to enjoy the gourmet pleasures, well-being, and art of living at Domaine de la Tortinière, according to your wishes. The boxes are valid for one year from the date of purchase, and delivery is immediate by email. You can book your dates directly with the establishment DOMAINE DE LA TORTINIÈRE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions are flexible and allow usage according to your wishes within our establishment DOMAINE DE LA TORTINIÈRE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible depending on availability and the conditions specified at the time of purchase, at our establishment DOMAINE DE LA TORTINIÈRE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at Domaine de la Tortinière.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the conditions applicable at the time of booking at our establishment, DOMAINE DE LA TORTINIÈRE.
Can I convert my gift box into a gift card?
The gift boxes from Domaine de la Tortinière cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a stay or a brunch, according to your preferences.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, DOMAINE DE LA TORTINIÈRE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences to give or to enjoy, valid for one year. Discover our online selection to find the ideal offer to customize according to your wishes, at DOMAINE DE LA TORTINIÈRE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Domaine de la Tortinière, we offer gift boxes tailored to various occasions such as birthdays, weddings, or gatherings with friends. Our offers include gourmet experiences, stays at the castle, and moments of relaxation, perfect for celebrating these special moments in an elegant and peaceful setting. Explore our selection to find the ideal offer to give, at Domaine de la Tortinière.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Yes, our gift boxes are official and guaranteed without intermediaries. We work directly with DOMAINE DE LA TORTINIÈRE to offer you authentic and customizable experiences according to your wishes, with immediate email delivery and a validity of one year. Take advantage of advantageous rates and flexible use to offer an unforgettable moment in this 4-star castle-hotel in the Loire Valley, DOMAINE DE LA TORTINIÈRE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the DOMAINE DE LA TORTINIÈRE gift boxes correspond to those offered by the establishment, with a validity of one year for flexible use according to your wishes. The boxes are valid for gourmet, wellness, and relaxation experiences, to be freely chosen from the available offers, such as a Sunday brunch or an exceptional night at the castle, in our establishment DOMAINE DE LA TORTINIÈRE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the establishment DOMAINE DE LA TORTINIÈRE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Domaine de la Tortinière.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind to offer a gift box at Domaine de la Tortinière.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not currently available at Domaine de la Tortinière. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at DOMAINE DE LA TORTINIÈRE, with various options to enjoy our establishment, such as stays or meals at the Aurore restaurant. Each box allows you to enjoy an overnight stay or a gourmet moment in our elegant and peaceful setting, for an unforgettable getaway in the heart of the Loire Valley, at our establishment DOMAINE DE LA TORTINIÈRE.
Is it possible to pay in installments?
The option to pay in installments is not available for gift box purchases at Domaine de la Tortinière.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You then receive a digital gift box, valid for one year for flexible use according to the lucky recipient's wishes, at our establishment DOMAINE DE LA TORTINIÈRE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at Domaine de la Tortinière.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at DOMAINE DE LA TORTINIÈRE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your DOMAINE DE LA TORTINIÈRE customer account. Gift boxes are valid for one year and can be used freely according to your wishes, in our establishment DOMAINE DE LA TORTINIÈRE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift box purchases at Domaine de la Tortinière.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to you by email after your purchase of the gift box at Domaine de la Tortinière. You can also find it in your customer account on our official website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by going directly through our establishment, DOMAINE DE LA TORTINIÈRE.
Can a promotional code be used?
You can use a promotional code when purchasing your DOMAINE DE LA TORTINIÈRE gift box. Check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the establishment DOMAINE DE LA TORTINIÈRE.
Do you accept vacation checks?
DOMAINE DE LA TORTINIÈRE accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the gift box. Take advantage of this gesture to customize your gift as you wish, at Domaine de la Tortinière.
Can we add options to your gift box offers?
The gift boxes from Domaine de la Tortinière can be customized to your liking, with flexible use to enjoy the experiences offered. The options vary depending on the boxes, and you can choose from a wide range of experiences to give or to treat yourself, valid for one year. Domaine de la Tortinière.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail, to make them even more elegant and personalized. You can select your preferred packaging during your online order at Domaine de la Tortinière.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or wedding. The gift boxes from Domaine de la Tortinière are valid for one year and offer flexible use according to your wishes, for an unforgettable experience in the heart of the Loire Valley.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment DOMAINE DE LA TORTINIÈRE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your DOMAINE DE LA TORTINIÈRE gift box, we can send you a duplicate subject to availability. The DOMAINE DE LA TORTINIÈRE gift boxes are valid for one year and can be used freely according to your wishes, to enjoy the gourmet pleasures, well-being, and art de vivre of the DOMAINE.
Can partially used gift boxes be refunded?
Partially used gift boxes from DOMAINE DE LA TORTINIÈRE cannot be refunded. The terms of use are specified at the time of purchase, and the boxes are valid for one year from their issue date, allowing flexible use according to your preferences within our establishment DOMAINE DE LA TORTINIÈRE.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another one of equal or greater value, according to the terms and conditions of Domaine de la Tortinière.
Does the right of withdrawal apply to the purchase of a gift box?
The DOMAINE DE LA TORTINIÈRE gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
Once a gift box has been sent by email or mail, it cannot be canceled. DOMAINE DE LA TORTINIÈRE gift boxes are valid for one year and can be used freely according to everyone's wishes, in our establishment DOMAINE DE LA TORTINIÈRE.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be required for quick processing according to the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a DOMAINE DE LA TORTINIÈRE gift box depends on the general terms of sale applicable at the time of purchase, available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its one-year validity date, it can no longer be used. We advise you to check the establishment's conditions to find out about possible extension options at Domaine de la Tortinière.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, it remains valid for one year from its date of purchase, without the possibility of a refund. The beneficiary can book their dates freely according to the availability of Domaine de la Tortinière.
How can I redeem the cashback?
To use your gift voucher, you can book your dates directly with DOMAINE DE LA TORTINIÈRE. The gift box is valid for one year from the date of purchase and can be used freely according to your wishes, for gourmet experiences, wellness, or stays at the DOMAINE DE LA TORTINIÈRE castle.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box from Domaine de la Tortinière depend on the purchase conditions. The boxes are valid for one year and can be used flexibly according to your wishes, in our establishment Domaine de la Tortinière.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Domaine de la Tortinière are neither exchangeable nor refundable. You can use them freely to enjoy the experiences offered by the establishment DOMAINE DE LA TORTINIÈRE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Domaine de la Tortinière. We invite you to check the available dates during your booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at Domaine de la Tortinière is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the Domaine de la Tortinière login page. An email will be sent to you to create a new password and regain access to your space.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Domaine de la Tortinière, have the number indicated on it ready. This number is required to validate your reservation and fully enjoy your experience at our establishment, Domaine de la Tortinière.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Domaine de la Tortinière. You can enjoy various experiences, such as a Sunday brunch or an exceptional night at the castle, depending on your preferences and the availability at the establishment DOMAINE DE LA TORTINIÈRE.
Can I use my gift box on holidays?
The use of your gift box at Domaine de la Tortinière is possible on public holidays, subject to availability. To fully enjoy your experience, we recommend booking in advance, whether for a stay, a brunch, or a dinner at the Aurore restaurant, to benefit from the elegance and tranquility of our establishment, Domaine de la Tortinière.
Can I freely choose my dates with a gift box?
You can choose your stay dates according to the availability at Domaine de la Tortinière. Gift boxes offer flexible use to fully enjoy the experience offered at our establishment, Domaine de la Tortinière.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment DOMAINE DE LA TORTINIÈRE.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions of the establishment Domaine de la Tortinière.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the establishment DOMAINE DE LA TORTINIÈRE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Domaine de la Tortinière. Any additional charges or options, such as a brunch or an extra night, are at your own expense. The boxes are valid for one year and you can book your dates freely according to the establishment's availability.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It is valid for one year and can be freely used to enjoy the gourmet, wellness, and art de vivre experiences at Domaine de la Tortinière.
Can my gift box be used all at once?
Your gift box can be used all at once, according to your preferences, whether it's for a brunch, a stay, or a gourmet experience at Domaine de la Tortinière.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only within our establishment, DOMAINE DE LA TORTINIÈRE. It allows you to freely enjoy our gourmet, wellness, and relaxation experiences according to your wishes.
Is my gift box valid in only one establishment?
Your gift box is valid only within our establishment, DOMAINE DE LA TORTINIÈRE, located in the Loire Valley. It allows you to enjoy our gourmet experiences, wellness, and our art of living at your own pace.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can freely book your stay dates and enjoy the experience as you wish at Domaine de la Tortinière.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box at Domaine de la Tortinière, depending on the chosen services and the establishment's conditions.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Domaine de la Tortinière, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the conditions of the DOMAINE DE LA TORTINIÈRE establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and fully enjoy your experience at Domaine de la Tortinière.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your experience at Domaine de la Tortinière.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, according to your preferences and availability at Domaine de la Tortinière.
What are the check-in and check-out times?
The check-in and check-out times at Domaine de la Tortinière are set at 15:00 for check-in and 11:00 for check-out. These hours allow you to fully enjoy your stay at our establishment, Domaine de la Tortinière.
What services are included in a gift certificate?
The services included in a DOMAINE DE LA TORTINIÈRE gift voucher vary depending on the chosen box set. You can enjoy gourmet pleasures, moments of well-being, or a getaway to the castle, according to your preferences. Discover the details of each box set to plan your experience at DOMAINE DE LA TORTINIÈRE.
What is the difference between a gift box and a free amount voucher?
A gift box at Domaine de la Tortinière offers predefined experiences such as overnight stays or meals, while a voucher with a free amount allows you to freely choose a service up to the chosen amount, to be used at your leisure in our establishment Domaine de la Tortinière.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details, such as the one-year validity and the flexibility of use according to your wishes. All our gift boxes are available for use at Domaine de la Tortinière.
How do I use a gift box during booking?
To use your gift box, book your dates directly with DOMAINE DE LA TORTINIÈRE by mentioning your unique code. The box is valid for one year and can be used freely according to your wishes, at our establishment DOMAINE DE LA TORTINIÈRE.
Can the gift box be transferred to a third party?
The DOMAINE DE LA TORTINIÈRE gift box can be given to a third party. Simply enter the recipient's name during the order process for the box to be sent directly to them.
Can the validity of a gift box be extended or renewed?
The DOMAINE DE LA TORTINIÈRE gift boxes are valid for one year from their date of purchase. The extension or renewal of this validity depends on the specific conditions of the DOMAINE DE LA TORTINIÈRE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
What is the validity period of a gift box?
The gift boxes from Domaine de la Tortinière are valid for one year. You can use them freely to enjoy the gourmet, wellness, and art de vivre experiences at Domaine de la Tortinière according to your wishes, in our establishment DOMAINE DE LA TORTINIÈRE.
Are children allowed?
Domaine de la Tortinière welcomes children in its exceptional natural setting in the Loire Valley, but it is advisable to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of the gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment DOMAINE DE LA TORTINIÈRE.
Is the spa access private?
Access to the spa at Domaine de la Tortinière is included in some gift boxes. To enjoy it, check the details of the chosen offer and book your dates directly with the establishment Domaine de la Tortinière.
What types of gift boxes do you offer?
We offer gift boxes for gourmet experiences, romantic getaways, and wellness escapes at Domaine de la Tortinière. You can give a free-use gift certificate, a Sunday brunch, an exceptional night, or a prestige escape at the château, depending on everyone's preferences. These gift boxes are valid for one year and can be sent quickly by email, with flexible use according to your preferences, at our establishment Domaine de la Tortinière.